What you will learn?
- Discussion of Market Research & Innovation Games
- Discover and understand how qualitative insights build empathy and understanding.
- Learn how to incorporate online collaboration frameworks to maintain more regular contact with customers and other stakeholders.
- Incorporate employees and partners into your customer experience program.
- Learn how to apply frameworks to gain insights into the customer journey.
- Use frameworks to identify unmet needs.
- Learn how to facilitate using collaboration frameworks in order to maximize participation and create insights, build empathy and drive action.
- Learn how to select frameworks optimal for solving a variety of problems, use them with stakeholders and process the results effectively.
- Facilitation and Presentation Skills.